Terms & Conditions

Last Updated: June 2026

Acceptance of Terms

By accessing or using our website, software products, or services, you agree to be bound by these Terms & Conditions.

Use of Services

You agree to:

    • Provide accurate information when registering or making payments.
  • Use our services only for lawful purposes.
  • Maintain the confidentiality of your account credentials.
  • Not attempt to interfere with the operation or security of our systems.

Software Services

Texonic provides software solutions, SaaS applications, implementation services, support services, and related technology products.

Access to certain services may require active subscriptions or service agreements.

Payments

  • All payments must be made through approved payment methods.
  • Subscription and service fees are subject to applicable taxes.
  • Prices may change without prior notice.
  • Failure to make payment may result in suspension or termination of services.

Intellectual Property

All software, content, trademarks, logos, documentation, and materials provided by Texonic remain the exclusive property of Texonic Information Systems Pvt Ltd unless otherwise stated.

Limitation of Liability

To the maximum extent permitted by law, Texonic Information Systems Pvt Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services.

Service Availability

While we strive to provide uninterrupted services, we do not guarantee continuous availability and may perform maintenance or updates from time to time.

Texonic Information Systems Pvt Ltd
Website: www.onesapro.com
Email: info@onesapro.com

Privacy Policy

Last Updated: June 2026

Information We Collect

We may collect the following information when you use our website or services:

  • Name, email address, phone number, and company information.
  • Account registration details.
  • Payment and billing information required for processing transactions.
  • Website usage information, including IP address, browser type, device information, and cookies.
  • Customer support communications and inquiries.

How We Use Your Information

We use your information to:

  • Provide and maintain our software products and services.
  • Process payments and subscriptions.
  • Respond to customer inquiries and support requests.
  • Improve our website, products, and services.
  • Send important service-related notifications.
  • Comply with legal and regulatory obligations.

Information Sharing

We do not sell or rent personal information to third parties.

We may share information with:

  • Payment gateway providers and payment processors.
  • Hosting and cloud service providers.
  • Service providers who assist in operating our business.
  • Government authorities when required by law.

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance service functionality.

Texonic Information Systems Pvt Ltd
Website: www.onesapro.com
Email: info@onesapro.com

Refund Policy

Last Updated: June 2026

This Refund Policy applies to all payments made to Texonic Information Systems Pvt Ltd for OneSapro PMS, OneSapro software services, subscriptions, implementation services, onboarding services, training services, support services, customization services, integration services, migration services, consultancy services, and any other related technology solutions.

By subscribing to, purchasing, or making payment for any OneSapro service, the customer confirms that they have read, understood, and agreed to this Refund Policy.

No Refund Policy

All payments made to Texonic Information Systems Pvt Ltd are strictly non-refundable, except where required by applicable law or where Texonic Information Systems Pvt Ltd, at its sole discretion, confirms a duplicate or incorrect payment.

OneSapro PMS is provided as a subscription-based software service. Subscription fees are charged for access to the system, hosting, software availability, support readiness, service maintenance, and related operational resources. Fees are not based on the customer’s actual level of usage.

Therefore, non-usage, limited usage, change of business requirements, internal operational issues, customer dissatisfaction, user error, failure to use available features, failure to complete onboarding, failure to attend training, or cancellation of the service shall not entitle the customer to a refund.

Subscription Payments

Customers are responsible for reviewing the selected subscription plan, billing cycle, service scope, applicable taxes, and payment amount before completing any payment.

Monthly subscription fees, annual subscription fees, and other recurring service payments are non-refundable once paid.

Cancellation of a subscription will only stop future billing, subject to the terms agreed between the customer and Texonic Information Systems Pvt Ltd. Payments already made will not be refunded.

Where applicable, the customer may continue to access the service until the end of the paid billing period unless the account is suspended or terminated due to breach of terms, non-payment, misuse, security concerns, violation of service conditions, or any other reason stated in the applicable service agreement.

No Partial or Prorated Refunds

Texonic Information Systems Pvt Ltd does not provide partial refunds or prorated refunds for unused days, unused months, unused modules, unused features, service downgrades, early cancellation, early termination, or cancellation before the end of a billing period.

If a customer cancels a monthly or annual subscription before the end of the paid billing period, no refund or credit will be issued for the remaining period.

Setup, Implementation, Training, Customization, and Integration Fees

All setup fees, implementation fees, onboarding fees, training fees, customization fees, integration fees, migration fees, support service fees, consultancy fees, and any other professional service fees are strictly non-refundable.

These payments cover time, resources, planning, configuration, technical work, staff allocation, system preparation, and service commitments made by Texonic Information Systems Pvt Ltd.

Once such work has started or resources have been allocated, the related payments shall not be refunded, whether or not the customer proceeds with full usage of the service.

Payment Gateway Charges and Taxes

Any bank charges, payment gateway charges, transaction fees, card processing fees, currency conversion fees, withholding taxes, government taxes, or other third-party charges related to a transaction are non-refundable.

Texonic Information Systems Pvt Ltd shall not be responsible for refunding any amount charged by banks, card networks, payment gateways, financial institutions, or government authorities.

Incorrect or Duplicate Payments

Customers must ensure that all payment details are accurate before completing a transaction.

If a customer believes that an incorrect or duplicate payment has been made, the customer must contact Texonic Information Systems Pvt Ltd with proof of payment and relevant transaction details.

Texonic Information Systems Pvt Ltd will review such requests at its sole discretion. If a duplicate or incorrect payment is verified, Texonic Information Systems Pvt Ltd may decide to issue a refund, adjust the amount against future invoices, or provide account credit.

Service Availability and Interruptions

Texonic Information Systems Pvt Ltd makes reasonable efforts to provide reliable access to OneSapro PMS and related services. However, temporary interruptions may occur due to maintenance, updates, technical failures, force majeure events, or circumstances beyond our reasonable control. Such interruptions shall not qualify the customer for a refund unless expressly agreed in writing.

Customer Responsibility

The customer is responsible for ensuring that OneSapro PMS is suitable for their business requirements before making payment. Failure to complete onboarding, provide required information, attend training, or operate the service correctly shall not entitle the customer to a refund.

Changes to This Refund Policy

Texonic Information Systems Pvt Ltd may update this Refund Policy from time to time. Changes apply prospectively and will not affect completed transactions or payments already made. Continued use of OneSapro PMS after an updated policy’s effective date constitutes acceptance.

Agreement to Refund Policy

By making payment for OneSapro PMS or any related service, the customer confirms that they have read, understood, and agreed to this Refund Policy.

Texonic Information Systems Pvt Ltd
Website: www.onesapro.com
Email: info@onesapro.com